Frequent Asked Questions
Do J-RAO products contain any alcohol?
-Our products contain no alcohol
Are J-RAO products tested on animals?
-Our products and the ingredients used in the making of our products, are not tested on animals
Do J-RAO products use artificial ingredients or fragrance?
-Our products contain no artificial ingredients or fragrance. We use organic and natural unmodified ingredients which have approval from a UK organic certifier. Each ingredient is individually listed on the product page.
Are J-RAO products VEGAN?
- Our products are 100% suitable for vegan consumers and made with organic and natural unmodified ingredients exclusively with each ingredient individually listed on our product pages. We were featured in a 'beautiful selection of vegan-friendly skincare products' alongside other vegan friendly products
Are J-RAO products suitable for sensitive skin?
- Our products have been expertly blended, tested and certified as safe under the EU Regulation (EC) N° 1223/2009 on cosmetic products which is the main regulatory framework for finished cosmetic products for the EU market. We carefully selected an organic almond base carrier oil for our bathing salts which is rich in vitamins A, B, D and E and also contains potassium, magnesium and calcium. This is a nourishing and hydrating ingredient and used in a wide range of sensitive skin care products. If any irritation occurs please follow the product guidance and discontinue use.
What is J-RAO approach to sustainability?
-Our products are carefully created to ensure that there is minimal impact on the environment. We work closely with an organic certification body to ensure that our ingredients, manufacturing and distribution practices are at the highest environmental standards possible. We are undergoing a review to gain Organic and Natural certification (watch this space!) and we are a Circular Tayside Business Ambassador Program which supports the movement towards a more circular economy. Sustainability is key to our approach in pioneering our products. For more information see our About page.
What are the shipping options?
- We deliver to both UK and international destinations and provide tracking on all orders.
How long will my order take?
- Orders are dispatched the next working day and arrive within 3-5 business working days for UK and selected EU destinations. Please note as we adapt to the current COVID-19 challenges that some deliveries may experience slight delays.
What if I am not fully satisfied with my J-RAO purchase?
- We offer a full refund on our products if you are not 100% satisfied with your purchase. Simply return the item to the place of purchase in store or contact us online (see the contact button at the bottom right) if ordered via our website.
Does J-RAO provide Student Discounts?
-Yes! Message us using the contact us form with the name of the education / training / apprenticeship provider and we will send you a 15% reduction code.
What other kinds of discounts are available?
- Sign up to our newsletter by entering your email address and we will keep you informed of upcoming offers.
You can contact us using the Contact Us link below, or write to us at: J-RAO Ltd (SC566139) Unit 39, 10 Dock Street, Dundee, DD1 4BT